TX · Austin

Managed IT, Web, Marketing & AI Services in Austin, TX

Same-day on-site support backed by a national 24/7 NOC. Local engineers, senior-led accounts, transparent flat per-user pricing.

Local IT support

Serving Austin businesses

Austin businesses tend to buy across the technology and marketing stack, not one service at a time. A growing SaaS firm in the Domain might need managed IT, SOC 2 readiness, a marketing-site rebuild, paid-search management, and a Copilot rollout — all in the same year. An established professional services firm in West Lake Hills might need a new website, ongoing SEO, and a phone system upgrade alongside its existing managed IT. We’re built to be the one partner that handles all of it, and that’s how most of our Austin engagements actually work.

Our Austin team covers Austin proper, Round Rock, Cedar Park, Pflugerville, Leander, and the surrounding Hill Country — all of Travis and Williamson counties, plus parts of Hays. Same-day on-site is standard throughout the metro. Our typical client is a 15-to-250-seat business in tech, professional services, healthcare, financial services, or a growing e-commerce or DTC brand — firms past the founding-team-debugging-its-own-laptops stage but not yet at the scale where they need a full internal IT and marketing department.

The work we do in Austin reflects the city’s economy. Web design and development is a major practice here — Austin businesses care about brand and customer experience, and the websites we build are expected to perform on every metric (PageSpeed, accessibility, conversion). Digital marketing is similarly competitive: Austin’s SEO and PPC markets are crowded, so the work has to be sharper. Managed IT is the foundational layer underneath, and VoIP and AI consulting round out the offering. About 70% of our Austin clients use us for more than one service.

A note on the Austin market specifically: most prospects we talk to have been through previous vendors that disappointed them — usually with junior staffing, slow response, surprise project invoices, or marketing agencies that report vanity metrics instead of revenue. We’re deliberately built on the other side of those failure modes. Senior people on every account from day one, flat per-user managed IT pricing, fixed-price web projects, marketing retainers tied to pipeline outcomes, and a quarterly business review focused on your roadmap instead of selling you the next thing.

Austin, TX — Hatten Consulting service area
Industries

Who we work with in Austin.

Each industry has its own software stack and compliance posture. We’re fluent across all of them.

Tech, SaaS & growing startups

Managed IT, SOC 2-ready infrastructure, modern marketing sites, and Copilot deployments for the post-Series-A scale-up.

Professional services

Law firms, accounting practices, and consultancies — document-heavy IT, brand-forward websites, and conversion-focused marketing.

Healthcare & dental groups

HIPAA managed IT, PMS/EHR support, patient-acquisition websites, and review-driven local SEO.

E-commerce & DTC brands

Shopify and BigCommerce integrations, PCI-aware infrastructure, paid social, email marketing, and conversion optimization.

Financial services & RIAs

SEC/FINRA-friendly stacks, compliant marketing, and secure client portals for wealth-management firms.

Real estate & property management

Multi-office IT, MLS-integrated websites, listing-driven SEO, and field-friendly mobile setups.

Coverage area

Cities we serve in the Austin metro.

Same-day on-site response throughout the metro, with most issues resolved remotely first. Our service radius covers approximately 50 miles from the metro center.

  • Austin, TXSame-day on-site · 24/7 remote support
  • Round Rock, TXSame-day on-site · 24/7 remote support
  • Cedar Park, TXSame-day on-site · 24/7 remote support
  • Surrounding communitiesIf you’re close to any of the above, we likely cover you too — ask.
Frequently asked

Common questions from Austin businesses.

The questions we hear most often during initial conversations. If yours isn’t answered here, ask us directly.

Do you really do all five service lines, or is one of them your main thing?

All five, with dedicated teams in each — not freelancers we contract out to. Web design and digital marketing are particularly active practices in Austin given the local market. About 70% of our Austin clients use us for more than one service.

How is your web design and marketing different from the dozens of other agencies in Austin?

Two things our Austin clients consistently mention. First, we build websites engineered for performance and conversion (PageSpeed 90+, accessibility-compliant, A/B-test-ready), not just visually nice. Second, marketing engagements are scoped to revenue outcomes, with monthly reporting that connects spend to pipeline — not impressions, not engagement, not vanity metrics. If we can’t see a path to positive ROI we’ll say so.

Can you support a growing tech company's SOC 2 readiness and AI rollout at the same time?

Yes — this is a common engagement profile for our Austin tech clients. SOC 2 readiness work runs in parallel with Copilot or ChatGPT Enterprise deployment, with the governance frameworks designed to satisfy both. The work compounds: the same documentation that satisfies SOC 2 auditors satisfies the AI vendor risk reviews too.

What does managed IT cost in Austin?

Typical engagements range from $99 to $199 per user per month, with higher rates for environments with compliance overlays (SOC 2, HIPAA). Austin pricing is in line with our other metros. We quote flat per-user pricing after a free assessment.

How fast can you get to my Austin office?

Same-day on-site is standard throughout Travis and Williamson counties. Typical arrival is under 90 minutes during business hours; most issues are resolved remotely first.

Ready to talk to the Austin team?

Free assessment, no pressure. We’ll review your current environment, identify the highest-impact improvements, and quote flat per-user pricing.